Client story · Partner since 2020The partnership that had to be won twice
Direct Supplies Warehouse is a distribution company in Lodi, New Jersey. SEAD was introduced in 2018 and did its first work there. Then the engagement paused — and in 2020, DSW came back.
Today the portal sits between their ERP, their delivery system, and their customers' procurement platforms. Five chapters follow — the pause included.
2018, the pause, and the road back
SEAD was introduced to Direct Supplies Warehouse in 2018 and built its first reporting there. Then the modernization went another way, with a consulting team, and the engagement paused. Companies make the best call they can see at the time; this page doesn't spin that.
By 2020 the comparison had become concrete: the consulting effort was running over budget and behind schedule, and the work SEAD had delivered had run ahead of schedule and under it. DSW re-engaged. The stat band at the close of this page says partner since 2020 — the honest count starts at the comeback.
What was ahead of the curve yesterday isn't ahead of the curve today — we hold ourselves to that too.
That standard cuts both ways, which is why the pause stays in the story. It is the same standard we hold the platform to.
The migration that never went dark
When DSW outgrew Epicor and moved to NetSuite, the usual cost of that decision was on the table: years of history stranded in the old system, and reporting going dark until someone rebuilds it on the new one.
On Co-Wright it went differently. The warehouse under the portal held the Epicor history, so the dashboards kept running through the cutover — fed by the old system one day and the new one the next. Epicor history preserved; reporting never went dark. It is the anchor proof for how SEAD handles an ERP transition. The supplier lead-time math is the quiet proof: it only works with order history underneath it, and the history came through.
The lead-time dashboard — supplier math that only works because the order history came through the migration.
The checks between the systems
NetSuite and DispatchTrack ship a native connector, and it moves the data. What it doesn't do is prove the data. SEAD sits between the two systems and adds the checks the connector lacked: an audit log of every sync, daily alerts when something doesn't reconcile, and a delivery status that flips to shipped only when the order truly shipped.
- An order completes its route in DispatchTrackDispatchTrack
- Every sync is written to an audit logCo-Wright
- Verification — shipped only when truly shippedCo-Wright
- Anything that doesn't reconcile surfaces in a daily alertCo-Wright
- NetSuite carries a status operations can act onNetSuite
It is unglamorous work, and it is the difference between a status field and a status the operations team acts on.
Customers' systems order straight in
DSW's largest customers don't order from a storefront — their procurement platforms do. SEAD built punchout ordering on the portal: the customer's procurement system shops DSW's catalog, orders are created straight into NetSuite, and transfer alerts confirm every handoff.
From there the order is on the floor — picked, packed, and tracked to the line, in the same portal the office runs its numbers on.
Sales order packing — an order placed from a customer's procurement platform, tracked to the picker and the line.
Ninety logins deep
Ninety-plus permissioned logins use the portal, office and warehouse floor both. The scale is in the report names: fill rate and its per-order drill-down, supplier lead time, open orders, sales order packing, inventory count monitoring, invoice gross profit, daily goals by rep, kitchen-rep performance, a management dashboard. Nobody counts dashboards here; the names say enough.
Fill rate — the warehouse's own scoreboard, drillable to the order.
The technology relationship runs through DSW's CTO, Brian Kozlowicz — profiled by CIO Look for his technical-operations work.
On cost, one sentence: we don't believe in scopes — we grow with your business, at a price competitive with the salary of a single software developer, with unlimited data, storage, and users, proprietary software, and service included. The comparison, in full.
If you've outgrown a system
DSW's move off its old ERP never took reporting dark — and the partnership survived a pause, honestly told. The preview of your portal is built and shown by engineers, not a sales script.